FAQs

1. Do you have a physical store or stock?
No, we operate on a dropshipping model. All items are shipped directly from our suppliers.

2. How long does shipping take?
Shipping typically takes 3–8 business days after processing.

3. Is shipping free?
Yes, we offer free shipping across the UAE.

4. Can I return a product?
Yes, returns are accepted within 3 days if the item is in good condition.

5. How do I contact you?
You can reach us via email at chat.zamel@gmail.com or WhatsApp at +923458636699.

6. How are refunds processed?
Refunds are issued within 3–5 days after return approval.

7. What if my product arrives damaged?
Please contact us immediately with photos. We'll work with our supplier to resolve the issue.